Terms & Conditions

CUSTOMER SERVICE HOURS & CONTACT INFORMATION
All orders placed online: 
Toll Free: 1 (888) 881-4700
Local: 1 (561) 483-8040  
Fax lines are open 24 hours: 1 (561) 451-8599                 
Available Monday through Friday from 8:00 am through 4:30 pm Eastern Standard Time.  
 
  
PAYMENT METHODS
We accept Discover, MasterCard, Visa, American Express (Additional fees may apply), Checkout by Amazon and PayPal. Net 30 Day Terms with approved credit, click here for credit application.
 
PRICES
Prices and terms are subject to change.

MINIMUM ORDERS
Minimum Order of $100 or More.
 
QUOTES
American Hospitality Supply strives to help you and meet your custom needs. In order to insure the best prices, each quote request is carefully reviewed. When the quote is accepted that means it has been approved and follows the qualifications listed, which may take up to 24 hours. American Hospitality Supply cannot be held responsible for any discrepancies overlooked during the customers' request process.
 
SHIPPING
Most orders ship directly from the manufacturer within 48-72 hours.
 
CANCELLATIONS
Please email customer service at [email protected] to make arrangements if you are cancelling an order. If product has shipped we may not be able to complete your cancellation request.
 

RETURN POLICY

We are a wholesale distribution company and are different than a retail company as we do not offer any type of free return or exchange policy.  Any request for an authorized return must be made within 10 days of the product being delivered to you NO EXCEPTIONS. Any product authorized for return must be returned in its unused, and unwashed condition, and in the items’ original packaging so as to be resalable by us. Products that are made to order are not returnable at all; such as pillows, decorative bedding items, carts, etc.  If you have a question if your item is returnable, please inquire at 1-888-881-4700 prior to processing your order online

 

If you ordered the product in error, or if you are simply not satisfied with your product, and you wish to return it, you will be responsible for both the cost to ship the product to you (even if free shipping was offered) plus the cost to return the product either back to the manufacturer or to our main warehouse in Florida, as well as a 20% restocking fee.

 

All returns must have a return authorization number. You must request a return authorization number from our returns department before returning any item. Please email the returns department at [email protected] to request a return authorization number. Unauthorized returns will be refused and returned at your expense.

 

Once a return authorization number is issued you will be given instructions on how to return your product.


Closeout Items
No returns accepted on Closeout items. All sales are final.
 
Shortages and Fulfillment Errors
If you notice your order arrived short an item at the time of delivery, please note the shortage next to your signature. If you notice a shortage upon opening your package or if your order was fulfilled incorrectly, please email us within 3 business days of receipt at [email protected].
 
Warranty Items
Please refer to the product manufacturer warranty for any returns or exchanges.
 
Limitation of Liability
Our sole liability for goods sold is limited, at our election, to the repair or replacement of those goods, or repaying or crediting you for the purchase price of the goods. We will not be liable for any incidental or consequential losses, damages, lost profits, or expenses directly or indirectly arising from the sale, handling, or use of any of the products or from any other cause. You must submit all claims to us in writing within thirty (30) days from the date you received the goods, please email us at [email protected].
 
Damaged or Defective Items
If your package arrived damaged in transit, please note the damage next to your signature at the time of delivery. If your package had concealed damage or contained defective merchandise, please email us within 3 business days of receipt at [email protected].
 
Claims
Claims must be made within 72 Hours of Receipt, please email us at [email protected].
 
Notes
At this time we do not accept online orders for shipments going to Alaska, Hawaii, Puerto Rico, Virgin Islands, Carribean, and Bahamas.  Please email [email protected] with any requests.

Privacy Policy

1. INFORMATION COLLECTION

This Policy tells you, among other things, what information we gather from you through our web site, how we may use or disclose that information, and our efforts to protect it. We may collect information about you directly from you and from third parties, as well as automatically through your use of our Site or Services.

Information we collect directly from you:

When you use our Site or Services, certain areas or features may require you to provide personal information. When you voluntarily submit personal information to us in order to request information about our services, including without limitation scheduling a hearing test or submitting a general inquiry, we may collect this information in order to better address your needs. We may use the personal information to communicate with you in various forms in response to the submissions. By voluntarily submitting your personal information, you authorize American Hospitality Supply Company, its affiliates and subsidiaries, or parent company to contact you.

Information we collect automatically:

We may automatically collect the following information about your use of our Site or Services through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Site and or use our Services; and the referring URL, or the webpage that led you to our Site. We do not link the information we automatically collect to any personally identifiable information you submit while on our site. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.

2. HOW WE USE YOUR INFORMATION

We use your information, including your personal information, for the following purposes:

·         To provide our Services to you, to communicate with you about your use of our Services, to respond to your inquiries, and for other customer service purposes.

·         To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Site or our Services.

·         To better understand how users access and use our Site and Services, both on an aggregated and individualized basis, in order to improve our Site and Services and respond to user desires and preferences, and for other research and analytical purposes.

·         To protect our own rights and interests, such as to resolve any disputes, enforce our Terms and Conditions, or to respond to legal process.

3. SHARING INFORMATION

At American Hospitality Supply Company, we care about your privacy. We may share or disclose your personal information in some of the following instances which may include, without limitation the following: when you have given consent; where the sharing or disclosure is necessary or required by law; where the sharing of information is provided to trusted entities who work on behalf of or with American Hospitality Supply Company under strict confidentiality agreements in order to help American Hospitality Supply Company communicate with you; when sharing the information is believed to be reasonably necessary to investigate, prevent, or take action against any suspected or actual illegal activities and threats; if American Hospitality Supply Company is acquired by, merged with, or acquires another company; with our affiliates for internal business purposes.

Legal Disclaimer:

Though we make every effort to preserve user privacy, we may disclose personal information when required by law or under the good-faith belief that such action is necessary under applicable law. We may disclose personal information in order to establish or exercise our legal rights or defend against legal claims. We also share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, to protect our property or interests or that of our agents and employees, and to protect personal safety or the public.

Third Party Service Providers:

We may disclose information about individual users to third parties who provide services to American Hospitality Supply Company or have a contractual relationship with American Hospitality Supply Company (e.g., independently owned and operated audiology clinics). These third parties provide a variety of services to American Hospitality Supply Company, including, without limitation, processing and verifying credit card information, tracking Internet marketing campaigns, and processing credit card transactions. In addition, these services may include enhancing the information American Hospitality Supply Company collects about customers of its partner locations. We may also use third-party email providers to assist with sending marketing emails for us or on behalf of franchisees. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Any personally identifiable information that American Hospitality Supply Company shares with its service providers may only be used to provide services to American Hospitality Supply Company and/or its partners and the service providers will not be given permission to use such information for other purposes.

Business Transitions:

In the event American Hospitality Supply Company goes through a business transition, such as a merger, an acquisition by another company, or a sale of all or a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via prominent notice on our website for 30 days after a change of ownership or control of their personal information, if personal information will be used contrary to this policy. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection, users will be given the option to continue sharing their information consistent with our notification of changes section. However, nothing in this Privacy Policy is intended to interfere with the ability of American Hospitality Supply Company to transfer all or part of its business and/or assets (including the Site), for any purposes, without any limitation whatsoever. American Hospitality Supply Company specifically reserves the right to transfer or share a copy of personally identifiable information collected from its Site to the buyer of that portion of its business relating to that information.

4. COOKIES AND OTHER TRACKING MECHANISMS:

We and our third-party service providers use cookies and other tracking mechanisms to track information about your use of our Site or Services. We may combine this information with other personal information we collect from you (and our third-party service providers may do so on our behalf).

Cookies:

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Services. There are two types of cookies: session and persistent cookies.

·         Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site.

·          Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity.

Disabling Cookies:

Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.

Clear GIFs, pixel tags and other technologies:

Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third-party service providers also use clear GIFs in HTML e-mails to customers of our franchised locations, to help us track e-mail response rates, identify when e-mails are viewed, and track whether e-mails are forwarded.

Third Party Analytics:

We use automated devices and applications, such as Google Analytics, to evaluate traffic to our Site. Google Analytics is a web analysis service provided by Google that utilizes cookies to monitor and provide us with aggregate data about Site traffic. We use these tools to help us improve our Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. We do not share your personal information with these third parties.

5. HOW YOU MAY OPT-OUT

American Hospitality Supply Company is committed to your privacy rights and your privacy considerations. You have a right not to provide American Hospitality Supply Company with your personal information, by not submitting your personal information to American Hospitality Supply Company. We may use submitted personal information to contact you with newsletters, marketing, or promotional materials. At any time you may withdraw your consent that you previously gave us and must communicate this to American Hospitality Supply Company in writing by emailing [email protected]. Upon receipt of this communication, American Hospitality Supply Company will no longer contact you by phone or email. However, American Hospitality Supply Company may still contact you for administrative and/or transactional purposes.

6. SECURITY

This website takes reasonable precautions to protect our users' information. When users submit sensitive information via the website, we take steps to protect their information both online and off-line.

Although we endeavor to create secure and reliable Sites and to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy. You hereby acknowledge that American Hospitality Supply Company is not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

7. EXTERNAL LINKS

The Site may contain links to other websites maintained by third parties. Please be aware that American Hospitality Supply Company exercises no control over linked sites and is not responsible for the privacy practices or the content of such sites. Each linked site maintains its own independent privacy and data collection policies and procedures, and you are encouraged to view the privacy policies of these other sites before providing any personal information.

8. CHILDREN UNDER 13

This Site is neither intended for nor designed to attract users under the age of 18. Consistent with the United States Children’s Online Privacy Protection Act (15 U.S.C. §§ 6501–6506) which applies to information of children under 13 years of age, if an individual whom we know is under the age of 18 sends personal information to us, we will not retain the information except that, in some cases, we use the information to follow up on comments or complaints, and to respond directly to the individual to advise that American Hospitality Supply Company does not accept personal information volunteered by individuals under the age of 18. If you do not agree with these terms, you may choose not to use our website or provide your personal information

If you are under the age of 18 or otherwise deemed a minor, do not use this Site. We do not knowingly collect Personal Information from children under the age of 13. Any Personal Information of a child under 13 that is provided to us must be provided by a parent or legal guardian, and not by a child under the age of 13 who is using the Site. If you are the parent or legal guardian of a child under the age of 13 whom you have reason to believe provided his or her own Personal Information to us, you have the right to review and request the removal of that child’s Personal Information from our database. In order to request such removal, please contact us at [email protected].

9. CONTACT US

Users with questions or concerns regarding their privacy or this statement should contact Privacy Statement Personnel via Postal Mail at: American Hospitality Supply Company, 7620 NW 6th Ave, Boca Raton FL 33487, or by e-mail at [email protected].

10. CHANGES IN THIS PRIVACY STATEMENT

If we decide to change this Privacy Policy, indicated by an update date, we will post those changes to this page on the Site, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. We will only provide an advance notice of a major change prior to your access of any portion of the Site for which registration required or as required by law. We recommend that you check the last updated date prior to using the Site. Your continued use of the Site and/or utilization of any Site benefits after this Privacy Policy has been updated (and after advance notice for major changes) indicates your agreement and acceptance of the updated version of the Privacy Policy.