Terms & Conditions

CUSTOMER SERVICE HOURS & CONTACT INFORMATION
All orders placed online:

Toll Free: 1 (888) 881-4700

Local: 1 (561) 483-8040

Fax lines are open 24 hours: 1 (561) 451-8599

Available Monday through Friday from 8:00 am through 4:30 pm Eastern Standard Time.

PAYMENT METHODS

We accept Discover, MasterCard, Visa, American Express (Additional fees may apply), Checkout by Amazon and PayPal. Net 30 Day Terms with approved credit, click here for credit application.

PRICES

Prices and terms are subject to change.

MINIMUM ORDERS

Minimum Order of $100 or More.

QUOTES

American Hospitality Supply strives to help you and meet your custom needs. In order to insure the best prices, each quote request is carefully reviewed. When the quote is accepted that means it has been approved and follows the qualifications listed, which may take up to 24 hours. American Hospitality Supply cannot be held responsible for any discrepancies overlooked during the customers' request process.

SHIPPING

Most orders ship directly from the manufacturer within 48-72 hours.

CANCELLATIONS

Please email customer service at [email protected] to make arrangements if you are cancelling an order. If product has shipped we may not be able to complete your cancellation request.

RETURN POLICY

We are a wholesale distribution company and are different than a retail company as we do not offer any type of free return or exchange policy. Any request for an authorized return must be made within 10 days of the product being delivered to you NO EXCEPTIONS. Any product authorized for return must be returned in its unused, and unwashed condition, and in the items’ original packaging so as to be resalable by us. Products that are made to order are not returnable at all; such as pillows, decorative bedding items, carts, etc. If you have a question if your item is returnable, please inquire at 1-888-881-4700 prior to processing your order online

If you ordered the product in error, or if you are simply not satisfied with your product, and you wish to return it, you will be responsible for both the cost to ship the product to you (even if free shipping was offered) plus the cost to return the product either back to the manufacturer or to our main warehouse in Florida, as well as a 20% restocking fee.

All returns must have a return authorization number. You must request a return authorization number from our returns department before returning any item. Please email the returns department at [email protected] to request a return authorization number. Unauthorized returns will be refused and returned at your expense.

Once a return authorization number is issued you will be given instructions on how to return your product.

Closeout Items

No returns accepted on Closeout items. All sales are final.

Shortages and Fulfillment Errors

If you notice your order arrived short an item at the time of delivery, please note the shortage next to your signature. If you notice a shortage upon opening your package or if your order was fulfilled incorrectly, please email us within 3 business days of receipt at [email protected].

Warranty Items

Please refer to the product manufacturer warranty for any returns or exchanges.

Limitation of Liability

Our sole liability for goods sold is limited, at our election, to the repair or replacement of those goods, or repaying or crediting you for the purchase price of the goods. We will not be liable for any incidental or consequential losses, damages, lost profits, or expenses directly or indirectly arising from the sale, handling, or use of any of the products or from any other cause. You must submit all claims to us in writing within thirty (30) days from the date you received the goods, please email us at [email protected].

Damaged or Defective Items

If your package arrived damaged in transit, please note the damage next to your signature at the time of delivery. If your package had concealed damage or contained defective merchandise, please email us within 3 business days of receipt at [email protected].

Claims

Claims must be made within 72 Hours of Receipt, please email us at [email protected].

Notes

At this time we do not accept online orders for shipments going to Alaska, Hawaii, Puerto Rico, Virgin Islands, Carribean, and Bahamas. Please email [email protected] with any requests.